Payment configuration
Online payment lets your guests pay by card at the time of booking, via Apaleo PAY. When it is active, the booking is confirmed automatically after a successful payment.
Access: Owners.
Quote mode or online payment
Two modes coexist, chosen property by property:
- Quote mode (default, always available): the guest submits a booking request, which a receptionist then validates manually. No payment is collected online.
- Online payment: the guest pays by card (or registers a card as a guarantee) at the time of booking. On success, the booking is confirmed automatically; on failure, it is not confirmed and the guest is informed.
Enabling online payment adds the card option to the funnel without removing quote mode: both remain offered to the guest.
On-request rooms
If your property shows sold-out rooms (the “show unavailable rooms” option), a guest can select a room that is on request. Because its availability isn’t confirmed, online payment is disabled for that booking: the card option stays visible but greyed out, and the guest completes via quote mode. Payment is then arranged once your team confirms availability.
Setup
The technical configuration of Apaleo PAY (account, keys, connecting the property) is handled by the platform administrator. To open online payment on your property, contact them: they set up the Apaleo PAY account and connect your property.
Once that setup is done, you control activation yourself from Settings > Payment.
Enable or disable online payment
From the sidebar, open Settings, then the Payment tab. Once your property is connected, an Enable online payment toggle appears on its card.
- Enabled: the card payment option is offered in the booking funnel (quote mode also remains available). Guests can book and pay online.
- Disabled: the card payment option is removed from the funnel. Guests can no longer pay online; only quote mode remains, and every booking goes through manual validation by a receptionist.
You can flip this toggle at any time without losing the property’s configuration.
Need help?
For any setup or payment configuration issue (Apaleo PAY account, connecting the property, merchant information), contact the platform administrator.