Take charge of a booking

When a customer submits a request, it arrives with the To process status. Taking charge = contacting the customer to confirm their booking and ask for the deposit or payment via your usual payment method.

Procedure

1. From the bookings list, click a booking with the To process status
2. Click the Take charge button
3. Select how you contacted the customer:
   • Contacted by email
   • Called by phone
   • In person
4. Click Confirm

Result

• The status changes to Awaiting response
• The initial processing deadline is replaced: the booking stays valid until the end of the arrival day (property time), then expires automatically if it has not been confirmed
• The customer receives an email telling them their request is being processed
• You can now confirm (with or without a customer reply), edit or decline the booking

Take charge of bookings quickly. Unprocessed requests expire automatically.