Roles and permissions
Hestia Reservation offers three roles with different access levels.
Permissions table
| Feature | Owner | Manager | Receptionist |
|---|---|---|---|
| View bookings | Yes | Yes | Yes |
| Take charge of a booking | Yes | Yes | Yes |
| Confirm a booking | Yes | Yes | Yes |
| Force confirmation (overbooking) | Yes | Yes | No |
| Change a booking | Yes | Yes | Yes |
| Cancel / refuse a booking | Yes | Yes | Yes |
| Record a payment | Yes | Yes | Yes |
| View metrics (KPIs) | Yes | Yes | Yes |
| View pricing | Yes | Yes | Yes |
| Edit pricing | Yes | Yes | No |
| Manage the gallery | Yes | Yes | No |
| Manage the team | Yes | Yes | No |
| View analytics | Yes | Yes | No |
| Edit settings | Yes | No | No |
| Edit T&Cs | Yes | No | No |
| Configure the email domain | Yes | No | No |
Owner
The owner has full access to all platform features. This is the role assigned to the property’s first user.
Typical responsibilities:
- Initial property setup
- Team management (invitations, removals)
- Tracking performance metrics
- Configuring the terms and conditions
- Configuring the email domain
Manager
The manager has access to most operational features, except advanced settings and analytics.
Typical responsibilities:
- Day-to-day booking management
- Forcing confirmation in case of overbooking
- Updating the gallery
- Managing rates and options
- Team management (inviting receptionists only)
Receptionist
The receptionist has limited access to bookings. This is the ideal role for front-desk staff.
Typical responsibilities:
- Processing new booking requests
- Confirming and changing bookings
- Recording payments
- Communicating with guests
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