Confirm a booking

Confirmation validates the booking and syncs it to your PMS (Apaleo). You can confirm with or without a reply from the customer.

Prerequisite

The booking must have the Awaiting response status.

Procedure

1. Open the booking detail
2. Click the Confirm button
3. Check the stay summary (dates, rooms, guests, total amount)
4. (Optional) Record a payment at the same time:
   • Tick Record a payment
   • Select the payment method
   • Enter the amount
5. (Optional) Add an internal note
6. Choose whether the customer should be notified:
   • The Notify the customer toggle is on by default
   • The message is prefilled in the customer’s language (editable, with a language selector)
   • If disabled, only staff receive the notification
7. Click Confirm the booking

Result

• The status changes to Confirmed
• The booking is sent to the PMS (created automatically in Apaleo)
• A PMS identifier is assigned
• The customer receives a confirmation email with the custom message (if notification is enabled)
• Staff receive a notification (always sent)

Force confirmation (overbooking)

If confirmation fails because the room is no longer available in the PMS, a Force confirmation button appears (owners and managers only).

This option creates the booking in Apaleo even if stock is exceeded (overbooking). Use it when you know a room will free up (planned cancellation, room change…).

This feature must be enabled in the property settings.

In case of a PMS error

If the sync fails:

• The booking stays in Awaiting response
• An error message is displayed
• You can retry after resolving the issue
• If the problem persists, contact our support team

Confirmation is irreversible in the PMS. To cancel afterwards, use the cancellation procedure.