Subscription
Your access to the platform runs on a monthly or annual subscription, with a free trial to start (14 days on the annual plan, 7 days on the monthly plan). You manage your subscription and payment method directly from your workspace.
Access: Owners. The Subscription tab only appears for accounts that subscribed online. If your property is billed under a contract, talk to your account contact.
Plans and pricing
Billing is per room: you pay for each room you publish for booking, and the price adjusts as your room count changes.
- Annual: €1 per room per month, billed once a year (two months free).
- Monthly: €1.20 per room, billed every month.
A minimum of 50 rooms per property applies. With several properties the minimum is per property (two 30-room hotels are billed 50 + 50 = 100 rooms).
You can switch between plans at any time from the billing portal.
When your room count changes
Your billed room count follows the rooms you publish:
- Monthly plan: added rooms are billed immediately, prorated for the current month; removed rooms take effect the following month.
- Annual plan: the amount is recalculated at each yearly renewal, with no mid-year adjustment.
From Settings > Subscription you can see your billed room count and the amount of your next charge.
Free trial
When your property is created, during the initial setup, you choose your plan and get a free trial (14 days on the annual plan, 7 days on the monthly plan). A card is collected at that point: at the end of the trial the subscription continues automatically unless you cancel. You can cancel any time during the trial without being charged.
This trial is offered once only. If you subscribe again after a cancellation, see Inactive subscription: reactivating does not grant a new free trial.
Managing your subscription
From Settings > Subscription you can see your subscription state (trial, active, payment pending, cancelled…), your current plan, your billed room count and the date or amount of your next charge. The Manage subscription button opens the secure portal where you can:
- change plan (monthly or annual),
- update your card,
- cancel the subscription.
A cancellation takes effect at the end of the current period: you keep access until that date, shown on the page.
Only one owner manages the subscription at a time (the one who subscribed, or another owner if that person has left the property). If you are not that person, the page tells you who manages the subscription, and the Manage subscription button is not available to you.
When a payment is pending
If a payment fails, your access is kept for a short window while further attempts are made. Update your card from the portal to avoid any interruption.
Inactive subscription
If your subscription is no longer active, access to your workspace is suspended and you are prompted to reactivate it in one click. Your data is preserved. During the suspension, your booking engine also stops accepting new requests from guests: reactivating restores both at the same time.
Reactivating does not grant a new free trial: payment is due as soon as the subscription resumes.
Some accounts are billed separately and do not use this online subscription flow. If that is your case, this page does not apply and your access is never suspended for this reason.